The help desk can be reached during business hours (CET) at +32 56 96 09 90 and outside these hours you can always email aftersales@stow-group.com.
AtlasConnect
By installing AtlasConnect at the premises of the customer and onto the shuttles, stow is able to remotely connect to the shuttles and configure and change parameters, without the need to go on-site. The stow Service team is able to perform remote software updates and upgrades so the machines are running on the latest and greatest firmware version containing all the latest bug fixes and new functionalities. Finally, in case of a failure, the stow experts perform an analysis to find the root cause of the issue and to ensure that the issue is ficed ‘first time right’ in case an on-site intervention is needed.
MobileConnect
By installing MobileConnect at the premises of the customer, stow is able to remotely connect to and monitor the mobile racking installation, without the need to go on-site. We’re able to perform remote software updated and upgrades so the mobile racking installation is running on the latest and greatest firmware version containing all the latest bug fixes and new functionalities. Finally, in case of a failure, stow experts perform an analysis to find the root cause of the issue and to ensure that we fix the issue ‘first time right’ in case an on-site intervention is needed.